Returns & Refunds Policy

Last updated: August 2026

We want you to be happy with your purchase from GiffWorks.

Returns window
You can request a return within 14 days of receiving your order.

Conditions
Items must be unused, unworn and returned in their original packaging. Some products may be excluded for hygiene, safety or personalisation reasons.

How to start a return
Please contact us first at hello@giffworks.com (include your order number) so we can give you the correct return instructions.  
Do not send products back to the address shown on the delivery packaging without contacting us.

Return postage
Return postage is normally the customer’s responsibility when an item is no longer wanted or the wrong size/colour was ordered.  
If your item is faulty, damaged or incorrect, please contact us and we will help arrange a suitable solution.

Damaged or faulty items
Contact us within 48 hours of delivery and include:
- Your order number
- A clear description of the problem
- Photographs or a short video of the damage
- A photo of the packaging and delivery label

We will review the issue and arrange a replacement, refund or other suitable resolution.

Non-delivery
Check your tracking information first. If the estimated delivery period has passed and the parcel has still not arrived, contact us with your order number and we will investigate.

Wrong address
Contact us immediately if you entered the wrong address. We may be able to update it before fulfilment begins. Once the order has been processed or dispatched we cannot guarantee a change. Customers may be responsible for extra costs if an order needs to be resent due to an incorrect address.

If you have any questions about returns or refunds, email hello@giffworks.com.